Consider the source...

People were writing in, thanking Susan for the heads up. There was talk about reporting them, making unannounced appearances, and lots of sympathy for poor old Wally. Finally,

I had written a rather long response, but I couldn't post it because the post had been removed. 

An apology for the "errant" post followed. 

It appears that Susan thought she was posting on her personal Facebook page, but only realized it after she was challenged. I had commented on the "errant" post, but the "apology" has since been removed. All that remains now is the reply to Jeremy Tucker.

Correction. The "apology" has not been removed. 

The damage was done. No apology for trashing Petco on the municipal FB page. The comment I added to the sidebar disappeared, as well.

I want to share my experiences with Petco on Ft. Couch Road. I have been taking my dog to Petco for twelve years. I have never had a bad experience. Timmy the dog gives them kisses when he arrives. The staff all greet Timmy by name when we enter the salon. I schedule Timmy's appointments for every six weeks or so. The groomers appreciate that because they don't have to deal with fur that is matted. We arrive on time. The groomer will tell me that Timmy will be done in two hours or less, depending on how busy they are. They ask if there are any medical issues they need to be aware of. Who brings their dog to get groomed after surgery? They call when Timmy is almost done. I pick up Timmy right away. Sometimes, people use Petco as a kennel, leaving their poor dogs wait until their owners are ready to pick them up. 

Timmy greets me, wearing a cute bandana, tail wagging. I tip the groomers well and away we go.

The groomers all saw Susan's post on Facebook. They were shocked to read what the PIO had posted. I feel so badly for their maligned review. The groomers are always kind and conscientious. 

Please consider the source. Remember to market, to market, to buy a...?